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Unify CXM University
Course
CERTIFICATEService Supervisor Pro
Duration: 4h 20m
Learn to supervise and enhance the omni-channel customer care experience, manage and audit Care Agent teams at scale, deploy surveys and create dynamic reports, and setup AI elements to automate responses and maximize CSAT.
Free
$199
Curriculum
Introduction to automation and triggers
Introduction
Trigger basics
Action and Helper nodes
Introduction & Types of Actions
Callable - Call another automation
Helper nodes/ Use operators overview
Branch
Condition
Loop
Delay
Stop
Hooks
Quiz
Internal nodes
Storage by UnifyApps
Analytics by UnifyApps
Variable by UnifyApps
Utility by UnifyApps
Excel and CSV by UnifyApps
HTTP endpoint
Files by UnifyApps
Automation Builder Capabilities
Test your automation
Deploy your automation
Monitor runs
Manage saved and deployed versions
Logging
Quiz
System reliability
Cache Management
Retry on error
Rate Limit
Quiz